Making a Complaint
Please contact the relevant Head Office departments as follows:
If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
Download our Residential Sales Complaints Leaflet
EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
TEL: 01525 215 410
EMAIL: complianceresidential@connells.co.uk
If you have a LETTINGS complaint (relating to renting or letting a property)
Download our Residential Lettings Complaints Leaflet
Residential Lettings Customer Services
Connells Group
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
TEL: 0121 357 3143 |
EMAIL: lettingsadministration@connells.co.uk
General Lettings Enquiries - For any general lettings enquiries please email lettingsenquiries@connells.co.uk or call 01233 651686
Customer Relations
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
TEL: 01525 244504 | EMAIL: customerrelations@connells.co.uk
- For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is:
The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
TEL: 01722 333306 | EMAIL: admin@tpos.co.uk | WEB: www.tpos.co.uk
- If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
WEB: www.financial-ombudsman.org.uk | TEL: 0800 023 4567