LOCATE YOUR LOCAL OFFICE

Contact details for all Hall & Benson branches can be obtained using the Locate a Branch search box on the right-hand side of this page.

HEAD OFFICE

Hall & Benson
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN

BRANCH CONTACT

COMPLAINTS

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property):

EA Compliance Department

Hall & Benson
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
TEL: 01525 215410
EMAIL: [email protected]
Complaints leaflet - Residential Sales leaflet

If you have a LETTINGS complaint (relating to renting a property):

Hall & Benson Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
TEL: 0121 357 3143
EMAIL: [email protected]
Complaints leaflet - Residential Lettings leaflet

General Lettings Enquiries:  Email [email protected] or call 01233 651686

For RESIDENTIAL SALES and LETTINGS complaints; in the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is:

The Property Ombudsman
33 The Clarendon Centre
Salisbury Business Park
Dairy Meadow Lane
Salisbury
Wiltshire
SP1 2TJ
TEL: 01722 333306
EMAIL: [email protected]
WEB: www.tpos.co.uk
Complaints leaflet - Residential Sales leaflet

If you have a Mortgage and/or Insurance Services (including Lettings Insurance) complaint:

Customer Relations
Hall & Benson
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
TEL: 01525 244504
EMAIL: [email protected]
Complaints leaflet - Mortgage Services leaflet

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
WEB: www.financial-ombudsman.org.uk
TEL: 0800 023 4567

WEBSITE FEEDBACK

Any comments you have about our website or the service we provide we would like to hear from you, use this email link.

MEDIA ENQUIRIES

For all media enquiries, please contact our Public Relations team:
EMAIL:  [email protected]